Reading the Sync History

Updated 20 Sept 2026

The Configuration home screen lists recent sync runs. It's the first place to look when data isn't where you expect.

Sync History on the configuration home screen: the latest run marked Sync Completed, earlier runs marked Sync Issues with Records Synced and Records Failed links — Sync History, below the sync summary on Configuration → Home. The latest run completed cleanly; the earlier ones each failed seven records, and the count links to them.

What each entry shows

Result — Sync Completed or Sync Issues
Duration — how long the run took
Records Synced — how many succeeded, in both directions
Records Failed — shown only when something failed; a link opens the list. It counts error entries written to the debug log during the run
When it ran

Reading it

Sync Completed with a record count is a normal run.

Sync Completed with zero records means nothing changed since the last run — normal on a quiet org, worth a look if you know something changed.

Sync Issues means at least one record failed. The run itself continues; failed records are retried on later runs. See Why a sync failed.

No recent entries at all points at the sync being paused or the connection having dropped, not at individual records.

Duration tells you something too

A run that suddenly takes much longer than usual often means a bulk change in Salesforce. Pausing the sync during large imports avoids it — see Turning the sync on and off.

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