Resyncing a Single Record

Updated 20 Sept 2026

When one record fails, you don't need a full resync. Fix the cause and push that record on its own.

The usual sequence

Find the error in Sync History or the Debug Log Viewer
Correct the cause — a missing field, a bad mapping, an unmatched contact
Push that record again with Send To Xero on the record. Invoices also have Resync With Xero, which compares the two copies and pushes or pulls whichever changed last
Confirm it appears in Xero

Both buttons are described in Send To Xero and Resync. Bills, credit notes, payments and products have no button; they're retried by the scheduled sync.

Fix the cause, not the symptom

Resyncing without changing anything just produces the same error. If Xero rejected an invoice for a missing account code, adding the code is the fix; retrying alone isn't.

Retries happen anyway

Failed records are retried on later scheduled runs. Manual resync is for when you've made a correction and want to confirm it now.

Repeated failures on many records

One record failing is usually data. Many records failing the same way is usually configuration — a mapping or a setting — and fixing them one at a time won't hold. See Why a sync failed.

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