Xero
Cin7 Core
Real Estate
EquifaxTroubleshooting
Failed syncs, expired connections, licence errors, debug logs and logging a case.
15 articles, in the order they're best read
- 1Why a Sync Failed and How to Retry ItRead Sync History and the Debug Log Viewer, understand the common causes, and push a corrected record again.
- 2Records Aren't Syncing at AllWhen nothing is moving, work through these in order.
- 3An Invoice Failed to CreateThe usual causes, in the order worth checking.
- 4Duplicate Contacts in XeroWhy duplicates appear, how to clean them up, and how to stop it happening again.
- 5Reconnecting an Expired Xero ConnectionWhat causes the connection to drop, how to spot it, and how to restore it.
- 6Licence and Subscription ErrorsWhat the licence messages mean and how to clear them.
- 7“Sync Is Currently Running” When Removing a Xero OrganisationWhy the warning appears when no sync is running, and what to do about it.
- 8When Your Own Automation Blocks the SyncExempt TwoCanConnect's rollup writes from your validation rules by ignoring saves that only change its fields.
- 9Data Quality GuardsWhat happens when Xero data doesn't fit Salesforce, and which side wins when both change.
- 10Self-Diagnose, Debug Logs and Logging a CaseThe Help & Troubleshooting screen — the Self Diagnosis Tool for a stuck invoice, and the five steps that make a support case fast to resolve.
- 11Downloading and Reading Debug LogsWhere the logs are, what they contain, and what to look for.
- 12The Admin Overview ScreenCheck field permissions, API callouts remaining and what's actually synced.
- 13Granting Login Access to SupportLet a support engineer see the problem in your org, safely.
- 14Finding Your Salesforce Org IDWhere to find it, and why every support case should include it.
- 15Known Issues and LimitsDocumented limits, and behaviour that surprises people but is working as intended.