Submit a case

Tell us what's happening and our team will get back to you by email. Include as much detail as you can — what you expected, what happened instead, and the record or screen involved.

Before you do, these usually answer it

• Run the Self-Diagnose tool — checks the connection, licence and recent runs
• Nothing is syncing at all
• A sync failed and you want to retry it

Speeds up a case

• Your Salesforce Org ID — there's a field for it on the form
• Grant login access — before you send, not after
• Attach a debug log