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Privacy Policy

Last updated 27 July 2026

This policy explains how SOL Business Solutions Pty Ltd (trading as TwoCanConnect, “we”, “us”) handles information when you use the TwoCanConnect website and our Salesforce connectors. We are an Australian company based in Melbourne, Victoria, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

The most important thing: we don’t host your business data

Every TwoCanConnect connector is a native Salesforce managed package. It is installed from the Salesforce AppExchange and runs entirely inside your Salesforce org. Your Salesforce records, your Xero invoices, your customer and financial data — none of it is transmitted to, stored on, or processed by servers we operate. We have no middleware, no sync platform and no database of your business data. Data moves directly between your Salesforce org and the third-party services you connect (such as Xero, Cin7 Core, realestate.com.au, Domain or Equifax) using their official APIs, under credentials and permissions that you control and can revoke at any time.

Salesforce’s own security, hosting and compliance arrangements apply to data in your org — see Salesforce’s trust documentation. The terms of the third-party services you connect apply to data in those services.

What we do collect

  • Website enquiries: when you submit a form on this site we collect your name, work email, company and message so we can respond.
  • Support cases: when you lodge a case we collect the details you provide about the issue. If you choose to grant us login access to your org to troubleshoot, that access is time-limited, logged by Salesforce, and controlled by you.
  • Licensing information: the AppExchange provides us with standard subscriber information (such as org ID and licence status) so we can operate trials and subscriptions.
  • Website analytics: aggregate usage statistics about this website (pages visited, approximate location, device type). This never includes data from your Salesforce org.

How we use it

To respond to enquiries, provide support, operate licences and trials, improve the connectors and this website, and send service communications you’d reasonably expect. We do not sell personal information, and we do not use your data to train AI models.

Cookies and analytics

We use a small number of cookies for analytics. You can block cookies in your browser without losing core site functionality.

Disclosure

We only share personal information with service providers who help us run this website and our business (for example email and analytics providers), where required by law, or with your consent. Some providers may store information outside Australia; where they do, we take reasonable steps to ensure comparable protections.

Security and retention

We keep the information described above only as long as needed for the purposes set out in this policy, and we protect it with appropriate technical and organisational measures. Because we don’t hold your business data, there is nothing for us to retain or delete from your org — uninstalling a connector removes it from your Salesforce environment under Salesforce’s standard uninstall process.

Your rights and contact

You can ask us what personal information we hold about you and request access, correction or deletion. Contact contact@twocanconnect.com. If you’re not satisfied with our response you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).