Xero
Cin7 Core
Real Estate
EquifaxRenewal, Cancellation and Refunds
Renewal
Subscriptions renew automatically so the integration doesn't stop without warning. When a licence lapses, Salesforce revokes the package licence: the sync halts and users lose access to TwoCanConnect's objects, which is disruptive to discover mid-month. Licence Status on Configuration home shows the renewal date.
Cancelling
To stop a renewal, notify us in writing at least 7 days before your renewal date. Written notice inside that window may not stop the renewal being processed.
Refunds
Once a subscription has been activated or renewed, it is non-refundable. This is why the 7-day notice matters — after a renewal has processed, it stands for that term.
The most common cause of an unwanted renewal is nobody knowing when it falls. Put the date somewhere your team will see it, at least a fortnight ahead.
What happens to your data
Cancelling stops syncing. It doesn't delete anything: records in Salesforce stay in Salesforce, records in Xero stay in Xero. The two simply stop updating each other.
Reactivating later resumes syncing on the same org, with your configuration intact.
Full terms
See the Terms of Service for the complete position.