Finding Your Salesforce Org ID

Your Salesforce Org ID uniquely identifies your org. Two customers can share a company name; they can't share an Org ID.

Where to find it

Configuration → Help & Troubleshooting → Step 4 shows it directly.

It's also in Salesforce Setup under Company Information, as an 18-character value starting 00D.

Why it's asked for

Without it, support is matching your case against a company name, which is ambiguous across sandboxes, production and multiple orgs. With it, your case routes straight to the right org first time.

Sandbox or production

Give the ID of the org where the problem happens. A sandbox has a different Org ID from the production org it was copied from — sending the production one for a sandbox issue points support at the wrong place.