Xero
Cin7 Core
Real Estate
EquifaxEnquiries Aren't Arriving
Check in this order
1. Is it one portal or both? One portal stopped means that connection; both means something org-wide.
2. Is the connection active? Portal connections can lapse the same way any authorisation can.
3. Is the listing connected? An enquiry against a listing outside your connected account won't arrive.
4. Did it arrive but get routed away? Assignment rules may have sent it somewhere unexpected. Search for the enquirer's email address before concluding it never landed.
5. Is it a duplicate rule? Deduplication may have merged the enquiry into an existing Lead rather than creating a new one — which looks like a missing enquiry but isn't.
Most "missing" enquiries are found by searching the enquirer's email address. It's a thirty-second check that resolves the majority of these.
If it's genuinely missing
Log a case with the enquiry time, the listing reference and which portal it came from. Those three let support trace it end to end.