Xero
Cin7 Core
Real Estate
EquifaxEnquiries Arriving with Missing or Wrong Details
An enquiry that arrives with fields empty or wrong is a mapping problem, not a connection one — the connection is plainly working.
Missing listing reference
Check the reference is mapped for both portals. REA and Domain format their payloads differently, and a mapping built against one portal's test enquiry can leave the other's field empty.
Wrong field
Check for two fields with similar names — mapping the enquiry message to a description field that your layout doesn't show produces "missing" data that is in fact captured.
Inspection requests looking like general enquiries
Confirm the enquiry-type field is mapped. Without it, everything looks the same and inspection requests lose their urgency.
Send one real enquiry through REA and one through Domain, then compare the two records field by field. Differences between them are almost always the cause.
If the mapping looks right
Log a case with the enquiry time, listing reference and portal, and note which fields were wrong.