Troubleshooting
Failed syncs, expired connections, licence errors, debug logs and logging a case.
2 articles, in the order they're best read
- 1Enquiries Aren't ArrivingWork through the usual causes when leads stop appearing.
- 2Enquiries Arriving with Missing or Wrong DetailsWhen leads appear but the data isn't right.
Still need help?
Start with the basicsThe whole setup path: install, connect, permissions, sync settings and your first sync.Getting StartedBrowse troubleshootingCommon errors and what to check before you raise a case.TroubleshootingSubmit a caseOur team replies by email. Include your Salesforce Org ID to speed it up.Open the case form
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Equifax