How Enquiries Arrive

Enquiries arrive as structured data rather than parsed email, which is what makes them reliable.

Why that matters

Email-to-lead works by reading a formatted email and guessing which parts are the name, the phone number and the listing. It works until the portal changes its email template — then it silently produces malformed leads, or none, and nobody notices for a fortnight.

Structured capture doesn't have that failure mode.

Timing

Enquiries arrive shortly after they're submitted. An enquirer who fills in a form and gets a call back the same hour is a materially better experience than one who hears from you tomorrow.

If an enquiry doesn't appear

1. Confirm the portal connection is still active
2. Check the enquiry was submitted against a listing you're connected to
3. Look for assignment rules that may have routed it somewhere unexpected
4. Log a case with the enquiry time and listing reference